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Voice Logging - eALog |
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eALog is an open platform voice logger built with cutting edge technologies. It is capable of passively tapping into digital or analog phone lines for real-time call recording and/or monitoring without any noticeable interruption in the service. Recordings are stored internally and can be retrieved locally or remotely via telephone or LAN. eALog can be purchased as a turnkey system complete with application software, or with SDK (software development kit) for building your own system.
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FEATURES |
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- 8 ~ 256 channels per system
- Versatile open platform architecture with greater flexibility
- Flexible recording modes: automatic, selective, on demand
- Compression schemes supported: GSM, Microsoft GSM, WAV, ADPCM, G.729A
- Advanced streaming technology ensures playback quality over LAN
- Real-time monitoring via LAN
- Versatile starting methods: voltage change, network control, on/off hook, D-channel, desktop access
- Supports DAT, DVD-RAM, NAS (network access storage) as backup device
- Optional utilities provide quality control for call centers (eALog CQC) and SS7 signal monitoring for E1 trunk logging (eALog SS7Monitor)
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APPLICATIONS |
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- Banks, stock brokers, commodity brokers
- Call centers, radio dispatch centers
- Security alarm companies, emergency services
- Intelligence agencies, police stations, attorney offices
- Airport control towers, railroad stations, power plants
- Hospitals, clinics, medical offices, health care providers
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eALog SDK |
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eALog software development kit (SDK) supports VC++, VB, Delphi, and C++Build programming languages for implementing powerful functions on call recording, monitoring and administration tasks for call center applications. |
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eALog Technical Specifications |
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System
Capacity |
8
~ 256 channels per system |
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Automatic Start On/Off hook |
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VOX
Network TCP/IP
Voltage detection
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Record On Demand |
Desktop control
DTMF detection
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Selective Recording |
Agent or agent ID
Channel ID
Inbound or outbound DNIS or ANI
Date
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Voice
Compression |
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8
Kb/s
12 Kb/s
16 Kb/s
24 Kb/s
32 Kb/s
40 Kb/s
64 Kb/s
128 Kb/s
WAV format
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G.729A
GSM 6.10, Microsoft GSM
G.726
G.726, OKI
G.726, OKI
G.726
u-law or A-law per G.711, 8 bit linear PCM
16 bit linear PCM
Microsoft GSM, 16 bit PCM |
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Audio
Signal |
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Receive
Range
Input Gain Control
Silence Detection
Transmit Volume
Control Frequency Response
Automatic Gain Control
Automatic Volume Control
Activity Detection
Alert Tone
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-68 ~ +3 dBm
-64 ~ +24 dB
Programmable from API
-64 ~ +24 dB
300 ~ 3400 Hz +/-3 dB
Programmable from API
Programmable from API
Programmable from API
Programmable from API |
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Operating System Windows NT4.0/2000/XP Database MySQL, SQL Server |
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Environment Requirements |
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Operating Temperature Storage Temperature Operating Humidity Storage Humidity |
0 ~ +60 o C
-20 ~ +85 o C
8 ~ 80 % non-condensing
8 ~ 80 % non-condensing |
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Multi-level password
Multi-level system administration |
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