On-hold messaging is one of the most powerful and effective methods of directly reaching your customers!
We can help you make the most of the time your callers and customers spend on hold. If a caller hears a professional, well produced and good sounding on-hold production or after hours greeting, they're more likely to feel reassured that they've called a capable organization. It's image! With a production from Digital, your business, practice or organization, big or small, can sound like a Million bucks! Audio quality is very important to us to, not just how your production sounds… but how it sounds over the phone, where it’s going to be heard.
Alternatives to On-Hold Messaging
Silence - Why would you want to give a valued client/customer, prospect or patient the silent treatment? It's like keeping them in a cold dark room. You've spent advertising dollars to get someone to call your business, it doesn't have to stop there! Callers who wait in silence also don't know if they have been disconnected. Studies show that 30% of all callers hang-up after 40 seconds and that over 70% don't call back! Obviously, Caller abandonment rates are extremely high, and cost businesses millions annually. Is it costing your business?
Playing the Radio - It's free right? Wrong! Malaysia Copyright laws require that a business pay for the rights to play the radio that is connected to the on-hold feature of a business telephone system. Those who don't pay these fees are subject to fines. You could advertise your competition! Well, that just may be what you’re doing if you play a local radio station.
Canned Music - Can be a very expensive alternative to "on-hold messaging". Although, having something for your callers to listen to while on-hold is certainly better than nothing at all and ignoring them with "dead air". However, you're still missing out on the marketing value that on-hold messaging provides.
The DP540 is a Digital Player for Message/Music On-Hold. It is solid-state designed with CD quality sound for multi-purpose usage. With 4 tracks available for recording Message/Music, the unit is very useful for playing the Message/Music to meet the various business demands. The built-in non-volatile Flash Memory stores the high quality crystal-clear sound with PCM 64kbps sampling rate. The stored content of message/music can be preserved and lasted up to 10 years under power failure.